Refund Policy

We want you to actually use what you bought. If something doesn't work, tell us — most of the time we can fix it the same day. If we can't, here's when we issue a refund.

When we refund

• The service can't be activated on any of your devices within 24 hours of payment, despite our best efforts to help.
• An outage attributable to us prevents normal use for more than 48 consecutive hours and we can't restore service. We refund the unused pro-rata portion.
• You were charged twice for the same plan due to a payment error.
• You bought the wrong plan by mistake and reach out within 24 hours of payment, before activation.

When we don't refund

• More than 24 hours after activation. By that point you've had access to the service.
• Issues caused by your device, your internet connection, or by an ISP / VPN that blocks streaming.
• Account suspension due to abuse (sharing, resale, or breaking the Terms of Service).
• "Buyer's remorse" after the service is working as advertised.

How to request a refund

Email premredshow@gmail.com with the subject line "Refund request", or message us on WhatsApp at +1 (213) 550-2664. Include the email you used at checkout and the transaction id (you'll find it in your payment receipt).

We'll reply within one business day. Approved refunds are issued back to your original payment method; it typically takes 1–5 business days to land.